Transaction guide

1. Select a service

Choose a fixed-scope service from the public service catalogue and add it to the service cart. Catalogue pages state the essential service characteristics, scope boundary, performance window, and tax-inclusive price when online sale is available. A custom project can still begin with a contact request; that first message does not create an order or payment obligation.

A monthly engineering plan uses a separate recurring-payment flow. For agreed on-site or variable-scope work, Cogitave may issue a private code for the secure payment-request portal; the server supplies that request’s amount and the payer cannot edit it.

2. Review the cart

The cart shows each selected service, shipping status, included tax, and the combined total. Services sold here are delivered digitally, so shipping is not applicable. You can remove an item or return to the catalogue before checkout.

3. Enter and correct information

Checkout collects the buyer and billing information needed for the order, invoice, and payment-provider request. Before submitting, you can correct every field, edit the cart, and review the selected scope and total again.

4. Review pre-contract information

The Pre-information Form, Distance Sales Agreement, total, payment method, and performance conditions are available before payment. Required acknowledgements are never selected in advance. The early-performance acknowledgement is presented separately because beginning a service during the withdrawal period can affect the right of withdrawal.

5. Create the order and pay

The final button is labelled “Place order and pay securely” and clearly creates a payment obligation. For one-time payments, the payer may choose an available hosted provider such as iyzico or VakıfBank. Cogitave does not collect or store the card number or security code. Returning to this website is not by itself proof of payment; the provider record is verified independently.

For a subscription, a separate unchecked acknowledgement states the exact USD amount and that it will be charged automatically every month until cancellation. The first charge occurs at activation; later charges follow the monthly renewal date. The subscription form is provided by iyzico and no trial is implied unless the plan explicitly states one.

6. Confirmation and performance

The provider result, amount, currency, order reference, and signed notification are verified before an order is marked paid. Electronic confirmation and contract copies are then sent to the buyer. Performance follows the stated service window; custom development milestones remain subject to a separate project agreement.

7. Contract storage

Order details, the accepted document version, consent timestamp, service snapshot, and payment confirmation are retained in encrypted records for at least three years, subject to any longer mandatory period. Copies sent to your e-mail remain accessible there. Request another copy at hello@cogitave.com.

8. Withdrawal, cancellation, and disputes

The Cancellation & Refund Policy and Distance Sales Agreement govern withdrawals and refunds. We first handle requests by e-mail. Consumers retain the right to apply to the competent Consumer Arbitration Committee or Consumer Court.

Service provider details

Brand

Cogitave

Legal name

Cogitave Yazılım ve Danışmanlık Ltd. Şti.

MERSIS

0211155769500001

TIN / Tax office

2111557695 / Tepecik

Registered office

Ovacık Mahallesi, Kavakçılık Caddesi, No: 29, Duo Life Residence A Blok, Kat: 2, Daire: 43, Başiskele/Kocaeli, Türkiye

Phone

+90 552 599 40 41

E-mail

hello@cogitave.com